Help customers get answers, make enquiries, book appointments and connect with your business through WhatsApp, without requiring your team to manually handle every conversation.
Many of them would rather send a message than make a call, which creates a steady flow of conversations for your team.
AI WhatsApp automation helps businesses handle routine conversations, capture important information and guide customers toward the next step.
It combines WhatsApp with an AI-powered conversational system that can understand customer messages, respond using business information, collect information and trigger appropriate actions.
What it does in practice depends on how it’s configured and which systems it’s connected to.
Common questions about services, prices, opening hours, locations, availability, policies and general business information.
Collect name, contact details, service needed, preferred date and time, and budget or requirements where appropriate.
Ask relevant questions before sending qualified enquiries to the team.
Available when connected to a compatible booking or calendar system.
Where supported by the connected system, customers can request appointment changes.
Help automate appropriate follow-up conversations.
Send specific enquiries to the correct person or department.
Transfer conversations when AI should not continue.
An example of a customer booking a haircut. Your own conversations are designed around your business.
Customer→WhatsApp→AI→Business system→Confirmation
Six common situations and how the assistant responds.
WhatsApp doesn’t have to work alone. As your business grows, different customer channels can connect to a broader AI customer communication system.
Connected systems depend on your setup.
Here’s what gets configured around your business.
Common ways businesses put it to work.
Handle repetitive questions and provide information.
Collect enquiries when potential customers contact you.
Help customers request, book, reschedule or cancel appointments where integrations support it.
Guide potential customers toward the appropriate service.
Provide useful responses when staff aren't available.
Ask questions before passing the enquiry to your team.
Support appropriate automated follow-up workflows.
Send specific conversations to the right person or team.
Choose your industry to see how it fits.
Answer service questions, provide availability and help customers request appointments.
Help with common questions and consultation requests.
Capture property enquiries, ask qualification questions and connect potential buyers or sellers with your team.
Capture initial enquiries and collect relevant information.
Handle suitable general enquiries and appointment requests.
Capture service requests and job information.
Handle common guest and booking enquiries.
Answer service questions and capture travel enquiries.
AI should not be forced to handle every situation. Your workflow can include clear rules for when a conversation should be transferred to a human.
Practical benefits, with no invented statistics.
Five steps from first conversation to a working system.
We learn about your services, customers and current communication process.
We map common questions, customer journeys and escalation points.
Connect WhatsApp and relevant business tools where supported.
Test different questions, requests, edge cases and handoff situations.
Launch the system and refine conversations based on real usage.
Depending on your setup, WhatsApp can work with the tools below. We confirm what’s supported for your business before we build.
Need a specific integration? Ask us what is possible for your business.
The cost depends on what you need the assistant to do. We give you a clear custom quote after we understand your business, so you know what’s included before you commit.
An honest look at when it helps and when it doesn’t.
Each solution focuses on one problem WhatsApp automation can help with.
Capture and qualify potential customers.
Make scheduling easier.
Automate common customer questions.
Follow up with enquiries that weren't handled.
Start with one channel and expand your automation as your business needs grow.
One receptionist across your channels.
For phone conversations.
For website visitors.
For Instagram DMs and customer interactions.
It combines WhatsApp with an AI-powered conversational system that understands customer messages, answers using your business information, collects details and guides customers to the next step.
We configure it with your services, FAQs, opening hours and rules. When a customer messages you, it replies, asks the questions you choose, records the answers and passes the enquiry to your team according to your workflow.
Yes, for the information you provide, such as services, prices, opening hours, locations and policies. Anything outside that can be passed to your team.
Yes. It can collect details such as name, contact information, service needed and preferred time, and ask qualifying questions before passing the enquiry on.
Where it is connected to a compatible booking or calendar system, yes. Without that integration it can record an appointment request for your team.
Yes. You set the rules for when a conversation is handed to a person, for example when a customer asks for one or the request needs human judgment.
Yes. It can respond when your team is unavailable and leave the enquiry ready for follow-up.
Often, depending on the system. Tell us what you use and we’ll tell you what is possible.
It depends on conversation volume, workflow complexity, integrations and customization. We provide a custom quote after a free consultation.
Book a free consultation. We’ll look at how customers contact you on WhatsApp today and suggest a sensible first workflow.
Let’s discuss your current customer communication process and identify where AI WhatsApp automation could save time, capture enquiries and improve the customer journey.
AI-powered customer reception and business automation for businesses worldwide.
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