Respond to customer enquiries that might otherwise be missed and give potential customers a faster way to connect with your business.
Missed enquiries rarely look like a problem in the moment. They happen during ordinary, busy days.
The customer may simply contact another business.
AI missed enquiry recovery is an automated system that helps businesses respond to potential customers when normal communication channels are missed or unavailable.
Six steps take an enquiry from unanswered to a recorded lead, without waiting for someone to be free.
By phone, website chat, WhatsApp or Instagram, depending on your setup.
Your team is busy, it's after hours or nobody is available.
The customer gets a quick reply instead of silence.
It works out whether they want information, a booking or a call back.
Name, contact details and what the customer needs.
Following the rules you set for your business.
A customer messages outside opening hours. Instead of waiting until morning, they get a reply and your business gets a lead.
Depending on how your solution is set up, the AI can take these actions.
Give instant answers about services, pricing and opening hours.
Ask for the name and phone number or email you need.
Work out what the customer is actually looking for.
Ask your qualifying questions and flag higher-value enquiries.
Suggest suitable times based on your availability.
Confirm the booking according to your booking process.
Let customers change a booking without waiting for staff.
Share details such as location, hours and services.
Pass the conversation to your team when a person is needed.
Depending on your implementation, the AI can respond where your customers already reach you.
Channel availability depends on your setup. We confirm which channels fit your business during your consultation.
Any business where customers get in touch and nobody is always free to answer.
Appointment enquiries can arrive while staff are serving customers.
Patients may call when reception is busy.
Agents can miss calls while showing properties.
Plumbers, electricians and other professionals may be working and unable to answer.
Potential clients may contact firms outside normal working hours.
Guests and potential guests may need answers outside normal reception hours.
This solution is delivered through the services below, combined to suit your business.
We configure the workflow around the way your business actually runs, so it behaves like a real business system and not a generic chatbot.
The AI handles routine interactions and transfers the right conversations to your team, with the full conversation attached, so customers never have to repeat themselves.
Questions that need detailed or case-specific answers.
Conversations where a person should reply with care.
Prospects your team will want to speak to personally.
Anything your rules say a person should decide.
The opportunity is practical and measurable: fewer enquiries left waiting, and a clearer view of the ones that arrive.
Measured in your business. Results vary, so we help you track the numbers that matter to you.
A simple process that takes you from your current enquiry handling to a tested, live workflow.
How customers contact you today and who replies.
Busy periods, after-hours messages and unanswered calls.
What the AI says, asks and does for each type of enquiry.
Website, WhatsApp, Instagram or phone, depending on your setup.
We run realistic conversations before anything goes live.
Go live, review how it performs and keep improving it.
You don’t need to build everything at once. Start with the problem that matters most and add to it when you’re ready.
Collect contact details and identify high-value enquiries.
Let customers book, change or cancel appointments themselves.
Answer routine customer questions faster, at any hour.
It is an automated way to respond to potential customers when normal communication channels are missed or unavailable, so enquiries don’t go unanswered.
When an enquiry isn’t handled right away, the AI replies through a supported channel, understands the request, captures the customer’s details and can book, qualify or pass the conversation to your team.
Yes, on supported channels. The AI can reply outside working hours and let your team know about the enquiry.
Yes. It can ask for the details you choose, such as name, phone number and what the customer needs.
Yes. It can ask the questions you define and flag higher-value enquiries for your team.
Yes. It can offer available times and book according to your booking process and calendar, depending on your setup.
Yes. WhatsApp is one of the channels we can connect, depending on your setup and WhatsApp’s requirements.
Where an AI voice receptionist is part of your setup, it can answer calls and capture the caller’s request. We confirm the call flow with you before launch.
Yes. You decide when conversations are handed to your team, for example for complex, sensitive or high-value enquiries.
Yes. Business hours, FAQs, services, lead questions, qualification rules, booking process, escalation rules and tone of voice are all set up for your business.
Any business where customers get in touch and nobody is always free to answer, including salons, clinics, real estate, home services, law firms and hotels. See examples.
Tell us how customers currently contact your business and where enquiries are being missed. We’ll help you identify the right automation approach.
AI-powered customer reception and business automation for businesses worldwide.
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